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Terms and Conditions

GENERAL INFORMATIONS RESERVATIONS
To ensure prompt confirmation, please supply us with the following details : total pax, arrival and departure dates, flight number, hotel preference and types of room needed.
Your detailed order should be directed to:
 
FLORES TRAILS
Tours Operator and Travel Service
Jalan Yos Soedarso
Labuan Bajo, West Flores,
Indonesia
Tel/Fax 0385 41963
Email: info@florestrails.com
Website: www.florestrails.com

SALES OFFICE
Jalan Benesari Gg Arjuna 1
Legian, Kuta, Bali, Indonesia
Tel 0361 7420995
Fax 0361 760041
Email: emilbei@florestrails.com
Website: www.florestrails.com

COMMUNICATIONS
Quotation and confirmation will be sent to you by fax, telephone or email. We will do our best to respond your questions within 2 - 24 hours.
 
RATES
Rates are quoted net in US dollars. Rates are subject to change with or without prior notice. Any telex, fax, or telephone expenses incurred will be debited to your Account.
 
PAYMENTS
We request an 40% deposit of the total tour cost at least 30 days before clients' arrival in Indonesia. The balance should reach Flores Trails 7 days after invoicing.

Our bank account:
BANK NEGARA INDONESIA (BNI'46)
Jalan Raya Puputan, Renon, Denpasar, Bali
Account No. 01600579876 (Rupiah)
Beneficiary: PT Blue Dragon Indonesia
Swift Code: BNINI DJARNN

CANCELLATIONS
Flores Trails will not charge you a cancellation fee for tours and transfers shown in the tariff. However, hotels, restaurant, carriers or contractors may charge a cancellation fee for no-shows or very late notification of cancellation. In such cases we must pass the charges on to you.
 
TRANSFERS
Include carriage, porterages, meeting service, and assistance. Service is by private car or motor coach.
 
SIGHTSEEING AND PACKAGE TOURS
All sight-seeing and package tours include entrance fees, performances, meals as shown in the programs and transportation services by private car, jeep, motor coach, truck, boat, or canoe. Requests for guides proficient in languages other than English should be made in advance and are subject to availability.
 
HOTELS
Most Hotels charge 21% for tax and service. Reconfirmation and full reservation details should be received by hotels at least 30 days before the arrival for group bookings during the regular seasons and 45 days during the high season. For individual reservations, reconfirmation should be received at least 10 days before arrival for regular and high seasons. In case reconfirmation is not made, the room will be automatically released to prevent cancellation fee charges.
 
RESPONSIBILITY
Flores Trails only acts as an agent for hotels, transport companies, carriers or contractors. We are not liable for any loss, injury or damage to any person or his property ; delay, or change in itinerary, which are beyond our control.
We reserve the right to change or cancel a program with or without advance notice if it is in the best interests of all concerned.